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    FAQs

    Thanks for Your Patience

    As we adjust to COVID-19, order processing may take up to 7 days to fulfill. Expedited shipping is on hold for now. Returns and exchanges are being accepted, but please expect delays due to safety requirements and third-party shipping delays.

     

    How long does shipping take?

    If the item is in stock, it will ship out in 2-3 business days. Please allow 2-3 business days to fulfill before your item(s) are shipped. Please see our Shipping Policy.


    Do you accept international orders or ship internationally?

    Unfortunately, we do not ship internationally. Please see our Shipping Policy.

     

    I want to return an item; how do I get a return shipping label?

    Please send us an email and we will be able to assist you.

     

    After I shipped my return item, how long will it take to process the exchange or refund?

    Once we have received your returned item, please allow 5-10 business days for processing your refund and allow 3-7 business days for your exchange to be delivered.

     

    How do you process refunds?

    Email us to authorize your return. If approved, you will then receive an email with your return shipping label attached. Once we receive your return, please allow 5-10 business days for your refund to be issued. To expedite your refund, please send us your name, order confirmation number, and photos of your product. Please see our Return Policy.

     

    How do you process exchanges?

    Email or call us to authorize your exchange. If approved, you will receive an email with your return shipping label attached. Once we receive your return, please allow 3-7 business days for your new item to be delivered. Please see our Return Policy.

     

    I just bought a Trails and Tackle product and now it has malfunctioned (ripped, torn, etc). Can you mend or replace them?

    We do not offer mending or repair services, but we can replace your item if it is within the 30-day return time frame. Send us an email with your name, confirmation number, date purchased, and a photo of your item.

     

    How can I contact you if my question is not listed here?

    The best way to contact us is to visit our Contact page and fill out the form. We usually respond within 24-48hrs. Thank you!